General Information

Hearth & Hollow – Terms and Conditions

1. Introduction

Welcome to Hearth & Hollow. By accessing or using our website, you agree to these Terms and Conditions. Please read them carefully before placing an order.

2. Contact Information

Business Name: Hearth & Hollow
Email: [your@email.com]
Business Address: [Insert address]
Phone (optional): [Insert phone number]

3. Product Information

We make every effort to accurately display the colors, sizes, and details of the products on our website. However, variations may occur due to the nature of our handcrafted and artisanal products.

4. Orders and Payment

  • By placing an order through our Shopify store, you agree to purchase products subject to these Terms and Conditions.

  • All payments are processed securely through Shopify Payments, PayPal, or other payment gateways available on our site.

  • You will receive an order confirmation email upon completion of your purchase. This is not an acceptance of your order, but simply a confirmation that we have received it.

5. Shipping and Delivery

  • We ship to the UK only.

  • Orders are typically processed and dispatched within 3 business days. Delivery times vary depending on your location.

  • Shipping costs will be calculated at checkout and depend on the size of the order and delivery destination.

  • We are not responsible for shipping delays caused by third-party carriers or customs processes.

6. Right to Cancel (Distance Selling Regulations)

  • Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days from the day you receive the goods.

  • To cancel an order, please contact us by email at [your@email.com] with your order details.

  • You must return the goods within 14 days after cancellation.

  • Return shipping costs are the responsibility of the customer, unless the item is faulty or damaged.

7. Returns and Refunds

  • If you are not satisfied with your purchase, you can return the item within 14 days of receiving it, provided it is unused, in original packaging, and in resellable condition.

  • Custom-made or perishable items are non-returnable unless they are faulty.

  • Upon receiving the returned item, we will issue a refund to the original payment method within 14 days.

  • If the item is defective or damaged, please contact us within 7 days of receiving your order, and we will arrange for a return and a replacement or refund.

8. Exchanges

At this time, we do not offer direct exchanges. If you'd like a different item, please return the original item for a refund and place a new order.

9. Intellectual Property

All content on the Hearth & Hollow website, including but not limited to images, text, logos, and designs, is the property of Hearth & Hollow and protected by copyright law. Unauthorized use of our content is prohibited.

10. Privacy Policy

Your personal information is processed in accordance with our [Privacy Policy], which complies with data protection laws (e.g. GDPR in the EU). We do not share or sell your personal information.

11. Limitation of Liability

To the extent permitted by law, Hearth & Hollow is not liable for any direct, indirect, or consequential damages arising out of your use or inability to use our website or products.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [your country, e.g., England and Wales, or specify your jurisdiction]. Any disputes will be resolved in the courts of [your jurisdiction].

13. Modifications

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be posted on this page and will take effect immediately upon being published.